Frequently asked questions

HalSouk is Canada's halal business directory and marketplace. It connects halal businesses — butchers, bakeries, grocers, caterers, and more — with customers looking for verified halal products and services across Canada.

Any halal business operating in Canada can create a free account and list their products and services. This includes brick-and-mortar shops, home-based businesses, food trucks, and online-only stores.

Click "Get started" in the top navigation, fill in your business details, and verify your email. Once verified, you can immediately start adding products to your catalog.

Yes — HalSouk is free: list your business, add your products, message customers, and run promotions at no cost. No credit card, no commission, no hidden fees.

No. Home-based businesses, online stores, and delivery-only operations are welcome. Just provide accurate contact information so customers can reach you.

Go to your Dashboard, click "Add product", and fill in the product name, description, price, unit, and optionally an image. Products go live immediately.

Yes. From your Dashboard, you can edit any product's details, change pricing, update images, or deactivate listings at any time.

Customers can message you directly through HalSouk's built-in messaging system. They can also see your phone number and address on your business profile if you choose to display them.

Yes. Open the Promote button on your dashboard (or on any product) and choose Boost — your listing is featured with a badge on the homepage and browse pages for 30 days, for a small one-time fee. You can also Bump a listing to move it to the top of the results. Everything else on HalSouk stays free.

Go to your Dashboard and click "Edit profile". You can set your opening hours for each day of the week, and customers will see whether you're currently open.

Everything you need is free — your storefront, product listings, customer messaging, and discount promotions are all included, with no credit card required. The only optional paid extra is Boost, which features a listing for more visibility if you choose.

There's already one optional paid extra — Boost/Bump, which pays for extra visibility (featured placement, or moving a listing to the top). Everything else stays free. If we ever add new paid options, you'll get at least 30 days' advance notice before anything changes.

No. HalSouk takes no commission on your sales, and there are no setup fees, contracts, or hidden charges. Customers contact you directly and you keep 100% of every sale.

No. Registration only asks for your business details — no card is needed to sign up, list products, or message customers. The only place a card is used is the optional Boost/Bump feature.

Use the Explore page to browse businesses by city, category, or keyword. You can filter by location, product type, and more to find exactly what you're looking for.

Yes. Signed-in users can leave star ratings and written reviews on any business or product page. Your honest feedback helps the community discover great businesses.

Click "Contact Business" or "Message this business" on any business or product page. You'll need a free account to send messages.

Not yet, but HalSouk is fully responsive and works great on any mobile browser. Add it to your home screen for an app-like experience. A native app is on our roadmap.

If you see misleading content, prohibited products, or any other issue, click "Report" on the business or product page. Our team reviews all reports promptly.

We review business registrations and may request documentation to verify halal certification. Verified businesses display a verification badge on their profile.

Listings must be for halal products or services. Misleading descriptions, counterfeit goods, and any content that violates our Terms of Use will be removed.

Yes. We follow industry-standard security practices, encrypt sensitive data, and never sell your information to third parties. See our Privacy Policy for full details.

HalSouk is free to list and browse. The only payments are optional visibility upgrades — Boost and Bump — handled through Stripe, a PCI-compliant processor. Your card details never touch our servers.

Click "Sign in", then "Forgot password?" and enter your email address. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.

Yes. Go to your Dashboard, click "Edit profile", and update your email. You'll need to verify the new address before the change takes effect.

Go to your Dashboard settings and select "Delete account". Your data will be soft-deleted and retained for 30 days in case you change your mind, then permanently removed.

Make sure your images are in JPG, PNG, or WebP format and under 5 MB. If the issue persists, try re-uploading the image or contact our support team.